Shipping Info

FREE WORLDWIDE SHIPPING

All orders are processed within 1-2 weeks after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders are tracked and insured.

LOOKING FOR FASTER DELIVERY?

We’ve got you covered! Message us for more information and we’ll get back to you within 24 hours.

RETURNS/REFUNDS

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

For customised neon signs, we cannot accept cancellation or returns after payment due to change. Of mind unfortunately, as all signs are personalised. All sales are final once placed site. If your custom sign is defected, we can accept a return or send out a replacement (free of charge).

Size Guide

PRODUCT SIZE

We offer a selection up to 6 different sizes across our website: 25"/60cm, 35"/90cm, 50"/120cm, 60''/150cm, 70"/180cm, 85"/210cm.

neon sign size guide

RECOMMENDED SIZES

For most living rooms, we recommend between: STANDARD & EXTRA LARGE
For most bedrooms, we recommend between: SMALL & LARGE
For most shops and offices, we recommend between: MEDIUM & SUPER-SIZED
For most restaurants and cafes, we recommend between: STANDARD & SUPER-SIZED
For most wedding and events, we recommend between: STANDARD & LARGE

Please note: If our standard sizes or designs do not meet your needs, feel free to contact us at hello@starstruckleds.com or submit a custom order form on our site, and we will assist you accordingly.

FAQs

WHAT ARE LED NEON SIGNS MADE OF?

Our indoor signs are handmade using LED flex on a transparent acrylic backing. The materials used are PVC and acrylic. Our outdoor signs are made using premium quality LED protected with an IP67 waterproof layer.

HOW DO YOU POWER LED NEON SIGNS?

All our signs are plug & play directly into a standard power socket (plug specified by country of shipping), with a 12-volt transformer included.

DO LED NEON SIGNS CONSUME A LOT OF ENERGY?

If you're looking for a sign that is guaranteed to last, with no maintenance required and low energy consumption with zero heat produced, then a LED neon sign is the perfect choice for you.

HOW LONG DOES DELIVERY TAKE?

Your order will be sent by the courier depending on the area e.g., DHL/FedEx/Hermes or Royal Mail. All neon orders will be shipped within 1-2 weeks (including production & shipping time). For more information, please refer to our shipping guide.

DO YOU SHIP WORLDWIDE?

We ship across the globe! All orders qualify for free shipping, no matter which side of the world you're from. For more information, please check our shipping/delivery guide.

WHAT DOES THE WARRANTY COVER?

All our signs come with a 12-month guarantee from the date of purchase, against any manufacturing defects or workmanship errors. This does not exceed the damage resulting from improper installation or misuse of the product.

CAN I CANCEL MY ORDER?

Once your order has been processed, it’s already in production to get it delivered to you as soon as possible so we’re unable to cancel your order.

For more Frequently Asked Questions, please check out our FAQ guide. If you still can't find the answer you're looking for, then send us a message at any time.

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